Frequently Asked Questions

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Palm wax is a natural wax derived from the oil of palm trees. It is eco-friendly, renewable, and biodegradable. Palm wax is commonly used for making candles and other wax products due to its unique crystallizing properties and clean burn. 

Palm wax has a distinct crystalline structure that gives candles a beautiful, frosted appearance. It is also known for its harder texture compared to other natural waxes, like soy or beeswax, making it ideal for pillar and votive candles. Additionally, palm wax burns cleanly and has a long burn time.

 No, the palm wax does not have any scent. They burn with minimal smoke. 

We recommend using fireproof containers. 

Burn times vary depending on the size of the wick: typically burning between 6-8 hours.

You could simply blow it out and the palm wax won’t fly away. For best results, you could also use a candle snuffer. 

Yes! Simply use your favorite container filled with water and then pour the palm wax on top. Please be aware that palm wax used for floating candles may result in one time use only.

You do not need to use a new wick every time since you could relight the same wick until it stops burning. Simply cut the used part of the wick and relight the remaining part. The smaller the wick the less burning time. 

Yes, palm wax candles are generally safe for pets, including dogs and cats. Palm wax burns cleanly and produces minimal soot, reducing potential respiratory irritants. However, as with all candles, keep them out of reach of pets to avoid accidents. 

Yes, we offer wholesale pricing for bulk orders. Please contact our sales team at heavenlyhuecandles@gmail.com for more information on pricing, minimum order quantities, and shipping options.

You may reach our customer service team by email at heavenlyhuecandles@gmail.com.

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number on the carrier’s website to track the status of your delivery.

 No, the palm wax does not have any scent. They burn with minimal smoke. 

Delivery times vary depending on your location and the shipping method selected at checkout. Generally, orders are processed and shipped within 2-3 business days. You will receive an estimated delivery date during the checkout process.

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options.

At this time, we do not offer returns. All sales are final. Please ensure you review your order carefully before completing your purchase. If you have any concerns about your order, please contact our customer service team at heavenlyhuecandles@gmail.com. 

To ensure safety while burning palm wax candles:

• Keep Candles Away from Flammable Materials: Never place candles near curtains, paper, or other flammable items.
• Burn on a Heat-Resistant Surface and Container: Use a proper candle container.
• Never Leave Unattended: Always extinguish candles when leaving a room or going to bed.
• Keep Out of Reach of Children and Pets: Prevent accidents by keeping candles away from young children and pets.